At Cineom Broadcast DMCC, we specialize in professional broadcast, cinema, AV, and high-value electronic equipment. Due to the technical nature, configuration requirements, and value of our products, orders are processed through direct consultation instead of instant online checkout.
Inquiry-Based Ordering Process
Our website functions as a product catalog and inquiry platform. Customers can submit inquiries for products they are interested in purchasing. Once we receive an inquiry, our sales team will:
- Verify product availability
- Discuss technical requirements and compatibility
- Confirm pricing and shipping destination
- Provide shipping timelines and delivery options
- Share payment instructions and order confirmation
Orders are confirmed only after mutual agreement, invoice issuance, and payment confirmation where applicable.
Shipping Coverage
We provide shipping and delivery support across multiple international regions including:
- United Arab Emirates (UAE)
- GCC Countries
- Middle East
- Africa
- Asia
- Europe
- Other international destinations upon request
Shipping availability may vary depending on product category, manufacturer restrictions, export regulations, and logistics feasibility.
Shipping Charges
Shipping costs are calculated based on:
- Product dimensions and weight
- Delivery destination
- Shipping method selected
- Insurance requirements
- Customs and import regulations
Final shipping charges will be communicated during the quotation and order confirmation process.
Delivery Timelines
Estimated delivery timelines vary depending on:
- Product availability
- Supplier lead times
- International shipping conditions
- Customs clearance procedures
Customers will receive estimated dispatch and delivery timelines during the order confirmation stage.
Customs Duties & Import Taxes
International customers may be subject to customs duties, VAT, import taxes, clearance fees, or other local charges imposed by their respective countries.
Such charges are the responsibility of the customer unless otherwise agreed in writing.
Shipping Partners
We work with trusted international logistics and courier partners to ensure secure and reliable delivery of professional equipment.
Inspection Upon Delivery
Customers are advised to inspect shipments upon delivery. Any visible damage, missing items, or packaging concerns should be reported immediately to the delivery carrier and to our support team within 48 hours of receipt.
Delays & Force Majeure
Cineom Broadcast DMCC shall not be held liable for shipping delays caused by:
- Customs clearance
- Government restrictions
- Airline or freight disruptions
- Natural disasters
- Political events
- Manufacturer delays
- Other circumstances beyond reasonable control
Contact Information
Cineom Broadcast DMCC
Unit No. 3503, HDS Business Center, Cluster M,
Jumeirah Lakes Towers, Dubai, UAE
Email: dubai@cineomdmcc.ae
Call: +971 4 557 0477
WhatsApp: +971 58 572 9971