At Cineom Broadcast DMCC, we specialize in professional broadcast, cinema, AV, and high-value electronic equipment. Due to the technical nature, configuration requirements, and value of our products, all orders are processed through direct consultation instead of instant online checkout.
Please read this Refund & Returns Policy carefully before placing an order.
Inquiry-Based Orders
Our website functions as a product catalog and inquiry platform. Customers may submit inquiries for products listed on the website, after which our sales team will confirm:
- Product availability
- Technical compatibility
- Pricing
- Shipping details
- Delivery timelines
- Payment terms
Orders are confirmed only after mutual agreement and invoice confirmation.
Return Eligibility
Returns may be accepted under the following conditions:
- Product received is damaged during transit
- Incorrect product was supplied
- Verified manufacturing defect
- Product remains unused and in original packaging
Customers must notify us within 15 days of receiving the product for any approved return request.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Opened or used products
- Customized or special-order items
- Software licenses or downloadable products
- Products damaged due to misuse, improper installation, or mishandling
- Clearance or final-sale products
- Products specifically procured upon customer request
Return Request Procedure
To request a return, customers must contact our support team with:
- Invoice or order details
- Product information
- Clear images or videos of the issue
- Description of the concern
All return requests are subject to review and approval by Cineom Broadcast DMCC.
Return Shipping
If a return request is approved, customers may be instructed to ship the product to a designated return address provided by our support team.
For defective, damaged, or incorrectly supplied products, return shipping assistance may be provided by Cineom Broadcast DMCC where applicable.
Products should not be returned without prior authorization from our support team.
Exchanges
Eligible products may qualify for replacement or exchange depending on stock availability and technical evaluation.
Refund Policy
Approved refunds will be processed through the original payment method unless otherwise agreed in writing.
Refund processing timelines may vary depending on:
- Banking procedures
- Payment gateway processing
- International transaction timelines
Approved refunds are generally processed within 15 business days after return approval and inspection.
Shipping charges, customs duties, taxes, and handling fees are generally non-refundable unless the issue occurred due to an error on our side.
Order Cancellation
Orders may be cancelled before shipment or procurement processing begins. Once procurement, packaging, or shipping has started, cancellation charges may apply.
Customized and special-order products cannot be cancelled once confirmed.
Manufacturer Warranty
Many products sold by Cineom Broadcast DMCC are covered under manufacturer warranty terms. Warranty coverage varies depending on the brand and product category.
Customers may be required to coordinate with the manufacturer or authorized service center for warranty-related claims and support.
Contact Information
Cineom Broadcast DMCC
Unit No. 3503, HDS Business Center, Cluster M,
Jumeirah Lakes Towers, Dubai, UAE
Email: dubai@cineomdmcc.ae
Call: +971 4 557 0477
WhatsApp: +971 58 572 9971